Frequently asked questions
How is this different from a warm compress?
A towel or microwave mask needs heating, re-heating and drying out, and it cools down within a minute or two. The Eye Mist gives you steady, gentle warmth for the full 5 minutes at the press of a button, so the routine is easy to keep up every day.
How do I use it?
Fill the tank with distilled water, press the button, then hold the soft cup gently around your closed eye. It shuts itself off after the session. Most people use it in the morning, after lunch or before bed.
Can I use it every day?
Yes. It's made for a daily 5-minute routine. If you've had eye surgery in the last 3 months, have an eye infection, or warmth has made your eyes feel worse before, check with your eye doctor first. See our Safety & Care page.
Can I keep using my eye drops?
Yes. The Eye Mist works alongside your usual drops. Keep using anything your eye doctor has recommended.
Can I use it with contact lenses?
Take your contact lenses out and remove any eye makeup before each session.
What water should I use?
Distilled water only. Tap water can leave mineral build-up in the tank.
How do I keep it clean?
After each use, pop off the cup, rinse it, empty the tank and let everything air-dry.
What's the difference between Starter and the Comfort Kit?
Starter is the Eye Mist plus the Warm-Eye Guide (digital). The Comfort Kit adds a silk sleep mask, a travel pouch and the 30-Day Routine Tracker (digital). The Home + Gift Duo is two Comfort Kits, one for you and one to give.
How much is shipping and how long does it take?
Free tracked shipping on every US order. Most orders arrive within 6–12 business days. You'll get a tracking link by email as soon as your order ships. See our Shipping Policy.
What does the 90-Day Guarantee cover?
Faulty or broken units only. If your Eye Mist arrives faulty, stops working or breaks with normal use within 90 days, we'll replace it or refund you. It doesn't cover change of mind. See our Refund & Return Policy.
When do I get the Guide and Tracker?
They're digital, so they arrive by email shortly after you order.
Is it a medical device?
No. OVIO is a comfort and wellness device. It isn't a medical treatment and doesn't replace advice from your eye doctor.
How do I contact you?
Email ovio.teams@gmail.com or use our Contact page. A real person replies, usually within 1 business day.