Refund & Return Policy

Last updated: October 10, 2026

The OVIO 90-Day Guarantee (faulty or broken units)

If your OVIO Eye Mist arrives faulty, stops working or breaks with normal use within 90 days of delivery, we'll replace it or refund you. This guarantee covers faulty and broken units only. It doesn't cover change of mind, or damage caused by drops, accidents, misuse, using anything other than distilled water in the tank, or not following the care instructions.

How to make a guarantee claim

Contact us within 90 days of delivery through our Contact page or at ovio.teams@gmail.com with:

  • your order number;
  • a short description of the problem;
  • a photo or short video showing it.

We may suggest a quick troubleshooting step first. If your unit is faulty or broken, we'll send a replacement or refund you to your original payment method. If we need the unit back, we'll send you a prepaid return label, so you never pay to return a faulty unit.

Damaged, incorrect or missing items

If your order arrives damaged, or an item is wrong or missing, contact us within 7 days of delivery with your order number and photos. We'll put it right at no cost to you.

Change-of-mind returns

You can return an unopened, unused item in its original sealed packaging within 30 days of delivery for a refund of the item price. Contact us first for return instructions. Return shipping for change-of-mind returns is paid by the customer. Because the Eye Mist is used around the eyes, opened or used devices can't be returned for change of mind. They're covered by the 90-Day Guarantee if they're faulty or broken.

Comfort Kit and bonuses

Comfort Kit accessories (silk sleep mask and travel pouch) should be returned together with the device. The Warm-Eye Guide and 30-Day Routine Tracker are free digital bonuses and have no separate refund value.

Refunds

Approved refunds go to your original payment method within 5 business days of approval. Your bank or card provider may take a few extra days to show it.

Cancellations

Need to cancel? Contact us as soon as possible. We can cancel any order that hasn't been fulfilled yet.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

Contact

ovio.teams@gmail.com or our Contact page.