Shipping Policy

Last updated: October 13, 2026

This Shipping Policy applies to orders placed directly through the OVIO online store.

Where we ship

We currently ship to addresses in the United States. Shipping availability is confirmed by the delivery options shown at checkout.

Shipping cost

Every US order ships free with tracking, unless a different charge or service is clearly shown at checkout.

Processing and fulfillment

Orders are usually processed within 1–3 business days and may be fulfilled by our logistics and fulfillment partners. During launches, holidays or very busy periods, processing may take a little longer.

Estimated delivery times

Most orders arrive within 6–12 business days of ordering. The estimate shown on the product page is based on this window.

Any delivery estimate shown on our website, at checkout, in an order confirmation, or in tracking information is an estimate rather than a guaranteed delivery date unless we expressly state otherwise. Carrier delays, weather, customs, transportation disruptions, address issues, and other events outside our reasonable control may affect delivery.

Tracking

We'll email you a tracking link as soon as your order ships. Tracking can take 24–48 hours to start updating after a label is created.

Multiple packages

Items in the same order may occasionally ship separately. If this happens, you may receive more than one tracking number or delivery.

Address accuracy

Please check your shipping address carefully before placing an order. If you notice an error, contact us immediately. We can't guarantee address changes after fulfillment has started and aren't responsible for delays or losses caused by an incorrect address supplied by the customer, except where required by law.

Lost, delayed, or marked-delivered parcels

If a parcel appears delayed, lost, or marked delivered but can't be found, contact us with your order number. We may ask you to check the delivery location, household members, neighbors, building management, and the carrier while we investigate. If a parcel is confirmed lost, we'll send a replacement or refund you.

Customs, duties, and taxes

If any import duties, taxes or customs fees apply to your order, checkout will show this clearly before you pay.

Contact

For shipping questions, contact us at ovio.teams@gmail.com or through the Contact page.